Refund policy

1. Return Request Period

  • You must request a return within 14 days of receiving your item. Requests received after this period may not be accepted.

2. Return Conditions

We do not refund for change of mind under Australian Consumer Law.

However, you can choose a refund or replacement if an item has a major problem. This is when the item  

  • has been assessed and found faulty:
  • is significantly different from the description as they knew about them beforehand 
  •  differs from the sample provided
  • is unsafe
  • not fit the normal purpose as described

We need to receive the product to determine if it qualifies for a refund due to a major issue.  Any refund will be processed using the original payment method.

The item must be returned in the same condition as when you received it: unworn, unused, with all original tags attached, and in its original packaging.

  • Please ensure the item shows no signs of wear, washing, or any damage, as this may affect your refund approval.

3. Return Process

  • Initiate the Return: Please contact us at info@ydtradinghouse.com before sending any items back.
  • Return Shipping Address:
    Unit 7/8, Tomlinson Rd,
    Welshpool, WA, Australia 6106
  • Return Shipping Costs:
    • If the return is due to a product defect, damage, or an error on our part (e.g., receiving the wrong item), we will cover the return shipping cost.
    • If the return is for personal reasons (such as disliking the item or a sizing issue), the customer is responsible for the return shipping cost, and the original shipping fee is non-refundable.
  • Note: Items sent back without prior authorization will not be accepted.

4. Refund and Inspection Process

  • Upon receiving your return, we will inspect the item within approximately 5 days.
  • If approved, a refund will be issued to your original payment method within 10 days (please note that processing times may vary depending on your bank or credit card company).
  • If the inspection reveals that the item does not meet the return conditions (e.g., signs of wear, washing, or damage), we will notify you in writing with specific details. You may then:
    • Appeal or Request a Reassessment: Submit additional photos or information for a reevaluation.
    • Accept the Decision: Conclude the return process based on the outcome.
    • Negotiate a Resolution: In certain cases, we may discuss alternative solutions, though the final decision will be based on our assessment.

5. Exchange Policy

  • For exchanges, please complete the return process first. Once your return is accepted, you can place a separate order for the new item.

6. Damages and Issues

  • Please inspect your order immediately upon receipt. If you find the item defective, damaged, or incorrect, contact us immediately so we can address the issue.

7. Non-returnable Items

  • Custom or personalized products, pre-order items, sale items, and gift cards are non-returnable. 

     

  • NO Returns, Refunds, or Exchanges for: Damaged, abused, misused, or incorrectly packed items.

8. Legal Disclaimer

  • This policy does not affect your statutory rights under the Australian Consumer Law or any other applicable consumer protection legislation.
  • For returns due to product issues, you are entitled to all legal remedies available under these laws.

Note:
Please review this policy carefully before initiating a return. If you have any questions or require further assistance, feel free to contact us at info@ydtradinghouse.com.

This version is designed to be clear, comprehensive, and compliant with consumer protection laws. It's advisable to have your legal team review this policy periodically to ensure ongoing compliance.